At Overture 3D Technologies, LLC ("Overture 3D," "we," "our," or "us"), we prioritize the protection of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.overture3d.com, purchase our products, or otherwise engage with us. By using our website or services, you consent to this Privacy Policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

We collect the following types of information to provide and improve our products and services:

a) Information You Provide Directly

You may provide: Identity & Contact: Name, shipping and billing addresses, email, phone number Payment Details: Credit/debit card and billing information (processed securely by third-party providers) Account Credentials: Username, password, and preferences if account registration is required

You may submit this information when placing orders, creating or updating an account, subscribing to newsletters, promotions, contests, or surveys, or contacting customer support.

b) Information Collected Automatically

When you use our services, we may collect: Device data: IP address, browser type, operating system, device identifiers Site usage: Pages visited, clicks, downloads, session durations, referring URLs Analytics: Performance metrics and engagement for optimizing your experience

c) Information from Third Parties

We may enhance or supplement your information through social media login integrations or analytics platforms, and trusted partners and affiliates providing services on our behalf.

d) Categories of Sensitive Personal Information (California)

If you are a California resident, we may collect the following categories of sensitive personal information, where applicable: payment information (credit/debit card details) and account log-in credentials (username, password).

We do not use this information for purposes beyond those permitted under the California Privacy Rights Act (CPRA).

2. How We Use Your Information

Overture 3D collects and uses your personal information to provide, operate, and improve our services. The specific purposes include:

a) Service Delivery and Account Management

Order Processing: Process and fulfill your orders, handle billing, and deliver products or services Account Management: Manage user accounts, registration, login, and preferences Customer Support: Respond to inquiries, complaints, and support requests efficiently

b) Communication

Send confirmations, updates, notifications, and alerts related to your account or orders. Provide newsletters, promotional offers, or announcements (you may opt out of marketing communications at any time).

c) Service Improvement

Analyze website and product usage to optimize functionality and user experience. Troubleshoot errors, test new features, and maintain system security. Prevent unauthorized access, detect security incidents, and safeguard user data.

d) Marketing and Advertising

Deliver personalized content, offers, and product recommendations based on your preferences and behavior. Conduct targeted advertising within Overture 3D or through third-party platforms where permitted.

e) Compliance and Protection

Comply with applicable laws, regulations, and legal processes. Enforce our agreements and policies. Protect the rights, property, and safety of Overture 3D, its users, and the public. Prevent fraud, abuse, and unauthorized activity.

f) Research and Analytics

Aggregate and anonymize data for insights into product performance, user behavior, and service improvement. Conduct internal research and reporting to enhance future offerings and business decisions.

Additional Notes:

We do not use your personal information for purposes incompatible with the original collection purpose without your consent. For EEA (European Economic Area) users, each processing activity is tied to a specific legal basis under GDPR (General Data Protection Regulation), which is documented internally to demonstrate accountability.

3. Sharing Your Information

We value your privacy and are committed to transparency regarding how your personal data is shared. We do not sell, rent, or lease your personal information to third parties. We may, however, share your information in the following circumstances:

a) Service Providers and Business Partners

We engage carefully selected third parties to provide services on our behalf, including but not limited to: payment processing and fraud prevention, order fulfillment and shipping, customer support and communications, website hosting and cloud infrastructure, analytics and performance monitoring, and marketing, advertising, and customer engagement platforms.

All such processors are bound by contractual obligations to protect your data, use it only for the agreed purposes, and comply with applicable data protection laws.

b) Legal and Regulatory Compliance

We may disclose personal information when required by applicable laws, regulations, or legal processes (e.g., subpoenas, court orders, or regulatory investigations); when enforcing our terms of service, agreements, or policies; or when protecting the rights, property, safety, and security of Overture 3D, our users, employees, or the public.

c) Business Transfers

If we undergo a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred as part of the transaction. In such cases, we will ensure that your information continues to be protected in line with this Privacy Policy, and you will be notified of material changes.

d) Public and Community Features

Any information you choose to post in public forums, community features, or social media channels associated with our services may be visible to others. Please exercise caution when sharing personal data in these areas.

e) Affiliates and Group Companies

We may share information with our subsidiaries, or other affiliated entities where necessary for service delivery, customer support, internal business operations, or compliance.

f) International Transfers

If we transfer your personal information outside of your country of residence (including transfers from the European Economic Area (EEA) to the United States or other jurisdictions), we will implement appropriate safeguards as required by applicable laws, such as Standard Contractual Clauses (SCCs) approved by the European Commission, Binding Corporate Rules (BCRs) where applicable, and additional technical and organizational measures to ensure equivalent protection.

g) With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, for example, when using integrations or third-party applications.

h) Anonymized and Aggregated Data

We may share non-identifiable, aggregated, or anonymized data with business partners, advertisers, researchers, or the public for purposes such as analytics, industry insights, and service improvements. This data cannot reasonably be used to identify you.

4. Tracking and Cookies

Use of Cookies and Similar Technologies: Overture 3D and our service providers use cookies, pixels, web beacons, local storage, and similar technologies to enhance the functionality, performance, and personalization of our Site and Services.

Types of Cookies and Their Purposes:

Essential Cookies: Required for the basic operation of the Site, such as maintaining session state, shopping cart functionality, secure login, and ensuring accessibility. These cannot be disabled without affecting Site functionality.

Analytics/Performance Cookies: Collect anonymous or pseudonymous information on how users interact with the Site and Services, such as pages visited, time spent, device type, and errors encountered. Used to improve user experience, optimize performance, and conduct research.

Marketing/Advertising Cookies: Track user preferences and behavior to deliver personalized content, offers, and advertisements, both on our Site and on third-party platforms. These cookies may be managed by Overture 3D or third-party partners.

Functional/Preference Cookies: Store user preferences, language settings, or regional selections to enhance personalization and usability.

Managing Cookies:

You can manage, block, or delete cookies via your browser or device settings. Opting out of non-essential cookies may affect certain features or personalization but will not prevent access to basic functionality. For detailed information, please refer to our Cookies Policy, which includes instructions for managing or withdrawing consent.

Consent and Legal Compliance:

We obtain consent for non-essential cookies where required by applicable laws. Continued use of the Site after notice of cookies may be considered consent where legally permitted. For users in EEA, UK and other jurisdictions where required, we provide mechanisms to withdraw consent at any time.

Third-Party Cookies and Trackers: Some cookies are set by third-party service providers, such as analytics, advertising, or social media platforms. Overture 3D is not responsible for their practices; we encourage users to review third-party privacy policies.

5. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure, including encryption via Secure Sockets Layer (SSL) for sensitive data, access controls and employee training, and regular audits of systems and data.

Note: No data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

6. Children's Privacy (COPPA Compliance)

Overture 3D takes the privacy of children seriously. Our services are not intended for children under the age of 13 in the U.S. and under the age of 16 in the European Economic Area (EEA), unless verifiable parental consent is obtained.

a) Collection Restrictions

We do not knowingly collect personal information from children under 13 (U.S.) or under 16 (EEA) without parental/guardian consent. If we discover that personal information has been collected from a child without consent, we will immediately delete it.

b) Parental Consent

For children eligible to use our services with parental consent, we implement verified consent mechanisms. Parents or legal guardians may review, manage, or request deletion of their child's personal information by contacting us at service@overture3d.com.

c) Data Deletion

Any personal data of children collected without proper consent will be promptly removed from our systems. Children's data collected with parental consent will only be retained as necessary for the service requested or as legally required, and in accordance with our data retention schedule.

d) No Direct Marketing

We do not target or direct marketing content to children under 13 (U.S.) or under 16 (EEA). Children's personal information will never be used for advertising, profiling, or promotional purposes.

e) Security Measures

Children's data, where collected with parental consent, is protected with the same robust security standards we apply to all user data, including encryption, access controls, and audit procedures.

f) Parental Rights

Parents or guardians have the right to request access to their child's personal information, request deletion or correction of their child's information, and withdraw consent at any time.

7. Your Privacy Rights

a) GDPR – European Economic Area (EEA)

If you are located in the EEA, Overture 3D is committed to complying with the General Data Protection Regulation (GDPR). You have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you in a structured, commonly used, machine-readable format

Correction (Rectification): Request correction of inaccurate or incomplete data

Deletion ("Right to be Forgotten"): Request deletion of your personal data, subject to legal obligations or legitimate business purposes

Restriction of Processing: Request temporary limitation of processing while we verify accuracy or assess objections

Data Portability: Receive your personal data in a portable format to transfer it to another controller

Objection: Object to processing based on legitimate interests, including profiling or direct marketing

Withdraw Consent: Withdraw consent at any time for processing activities based on consent without affecting the lawfulness of prior processing

Lodge a Complaint: Submit a complaint with your local supervisory authority if you believe your data protection rights have been violated

Automated Decision-Making: We do not use your personal data for automated decision-making that produces legal or similarly significant effects. If this changes, you will be notified and given the right to object.

b) California Privacy Rights (CCPA/CPRA)

If you are a California resident, Overture 3D complies with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). You have the following rights:

Right to Know: Request information about the categories and sources of personal information we collect, the purposes for which it is used, and with whom it is shared

Right to Delete: Request deletion of your personal information, subject to certain legal or contractual exceptions

Right to Opt-Out: Overture 3D does not sell personal information, but you may opt out of the sharing of personal information for cross-context behavioral advertising

Right to Correct Inaccurate Information: Request correction of inaccurate personal information we maintain

Right to Limit Use of Sensitive Personal Information: Limit processing of sensitive information for purposes such as targeted advertising or profiling

Non-Discrimination: We will not deny goods or services, charge different prices, or provide a different level of service for exercising your privacy rights

Authorized Agents: California residents may designate an authorized agent to exercise rights on their behalf by submitting proof of authorization and identity verification

Request Process:

Submit requests via service@overture3d.com. We will verify your identity and respond within 30 days (can extend by 60 days for complex requests with notice). Once verified, we will process your request in accordance with applicable law and inform you of completion. Requests are free of charge unless they are manifestly unfounded or excessive.

8. International Data Transfers

Global Processing: Your personal information may be collected, processed, and stored in America and Europe or other countries where Overture 3D or its service providers, affiliates, or partners operate.

Safeguards: We implement appropriate technical, organizational, and contractual measures to ensure your personal data is adequately protected when transferred internationally, including but not limited to Standard Contractual Clauses (SCCs) approved by the European Commission for transfers from the EEA, Binding Corporate Rules (BCRs) where applicable, and encryption, access controls, and other security safeguards to maintain equivalent protection.

Legal Compliance: All international transfers are conducted in compliance with applicable data protection and privacy laws, including the GDPR (EEA), CCPA/CPRA (U.S.) and other local regulations.

User Consent: By using our Services, you consent to such transfers where legally required. You may also contact us to request information about specific transfers or safeguards.

9. Third-Party Links

External Sites: Our Services may include links to or integrations with third-party websites, apps, or services.

No Responsibility: Overture 3D is not responsible for the privacy practices, content, security, or functionality of these third-party sites.

User Caution: We encourage you to review the privacy policies and terms of service of any third-party sites you access.

Limited Interaction: Any information you provide to third parties via these links is not controlled by Overture 3D, and we do not guarantee its confidentiality or protection.

Embedded Services: Certain third-party integrations (e.g., payment processors or analytics providers) are covered by separate privacy agreements, and their use is subject to your acceptance of their terms.

10. Email Communications

Types of Emails: By using our Services, you may receive the following types of email communications from Overture 3D: (1) Transactional Emails, which include order confirmations, shipping updates, account activity notifications, service updates, and customer support responses (these are necessary for service delivery and cannot be opted out of); and (2) Marketing Emails, which include newsletters, promotional offers, product announcements, surveys, and special campaigns (these are optional and sent only if you have opted in).

Opt-Out Rights: You may unsubscribe from marketing communications at any time by following the instructions included in the email or through your account settings. Opting out of marketing emails does not affect your receipt of transactional or service-related messages.

Preference Management: You can manage your communication preferences at any time via your account settings or by contacting service@overture3d.com.

Legal Compliance: All email communications comply with applicable laws, including CAN-SPAM Act (U.S.) and GDPR & ePrivacy Directive (EEA).

Third-Party Email Services: Some communications may be sent using trusted third-party email providers, which are contractually obligated to maintain the confidentiality and security of your data.

11. Data Retention

Retention Period: Overture 3D retains personal data according to the following criteria: order and billing data (up to 7 years for tax/accounting obligations), account data (retained until account closure or 2 years of inactivity), marketing data (retained until consent is withdrawn or 3 years of inactivity), and children's data with consent (retained only as long as necessary for the specific service requested).

Retention Purposes: Overture 3D retains personal information to fulfill the purposes for which it was collected, including:

(1) Provision of Services and Support (to process orders, deliver products, respond to inquiries, provide customer support, and maintain user accounts);

(2) Legal and Regulatory Compliance: to meet obligations under applicable laws, regulations, tax requirements, or audits;

(3) Dispute Resolution and Enforcement:to resolve disputes, enforce agreements, investigate fraud or misconduct, and protect legal rights;

(4) Product and Service Improvement: to analyze usage, maintain security, optimize the Site and Services, and develop new features or products.

Data Minimization: We regularly review personal information and limit retention to what is necessary for the stated purposes.

Deletion or Anonymization: Once personal information is no longer needed, it will be securely deleted, anonymized, or aggregated so it can no longer be linked to you.

Special Categories and Legal Exceptions: Certain data may be retained longer if required by mandatory consumer protection, tax, or accounting laws (e.g., EEA statutory retention periods) or legal investigations or litigation holds.

User Rights to Erasure: Where permitted by law (e.g., GDPR "Right to be Forgotten" or CCPA/CPRA deletion rights), users may request deletion of personal data by contacting service@overture3d.com, subject to legal or contractual restrictions.

Cross-Border Considerations: Retention policies apply regardless of whether data is processed in the U.S. or EEA, and all international transfers comply with applicable safeguards.

12. Changes to This Privacy Policy

Right to Update: Overture 3D may update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, legal requirements, Services, or technology.

Effective Date: The "Last Updated" date at the top of this Privacy Policy reflects the most recent changes. Updates take effect immediately upon posting, unless a later date is specified.

Notification of Material Changes: For significant changes that affect your rights, privacy choices, or how personal information is handled, Overture 3D will make reasonable efforts to notify users via prominent notice on the Site, email alerts to registered accounts, or other communication channels where applicable.

Your Continued Use: By continuing to access or use our Services after the updated Privacy Policy becomes effective, you agree to the revised terms.

Right to Decline: If you do not agree with the updated Privacy Policy, you should stop using the Services and may request deletion of your account and personal information, subject to legal or contractual obligations.

Global Compliance: Notifications and policy updates will comply with applicable data protection laws in your region, including GDPR (EEA) and CCPA/CPRA (California, U.S.).

Version Control: Overture 3D maintains a version history of Privacy Policy updates for transparency and accountability. Users may contact service@overture3d.com for historical versions if needed.

13. Contact Information

For questions regarding these Terms, please contact:

Overture 3D Technologies, LLC
10777 Westheimer Rd, Suite 159
Houston, TX 77042, USA
Email: service@overture3d.com

Website: www.overture3d.com