At Overture, we are committed to delivering high-quality products and ensuring customer satisfaction. Our warranty policy is designed to provide you with peace of mind regarding your purchase.
30-Day Warranty Coverage
We offer a 30-day warranty starting from the date you receive your package. This warranty covers defects in materials and workmanship, ensuring a satisfactory experience with our products. A replacement will be provided once we confirm the quality issue.
How to Initiate a Warranty Request
To initiate a warranty request, please contact our customer service at service@overture3d.com with the following information:
- Order number
- Relevant product name, quantity, and batch number
- Detailed description of the quality issue
- Photos showing the issue
- Shipping address
Providing this information will help us evaluate your claim and assist you more efficiently.
Exclusions from Warranty Coverage
The 30-Day Satisfaction Guarantee does not cover the following:
- Defects caused by excessive wear and tear
- Abuse, neglect or improper use.
- Items that have been attempted to repair.
- Items purchased from an unauthorized reseller
- Items outside of the 30-day guarantee coverage period.
If you have any questions or need assistance with a return or replacement, please contact our Customer Service team.